General Help

Most Popular Questions

1. It seems very easy and simple, do people actually win?
Of course they win, from the start we have given away prizes whenever there is a competition, we also try hard to come up with new and exciting prizes that we think you will really enjoy winning. 

We also show our recent winners on the right hand side of the home page, this is so you can see past winners and the testimonies they have, and it also provides a goal for you to aspire to......getting on that elite winners list!

2. How do you pick the winner?
Our values mean that we are committed to operating with honesty and integrity, this means having a fair and consistent system for drawing winners.

Within 28 working days of the closing date of all competitions the entrants are fed into a computer data base and a we have a computer programme that randomly selects the winners.

Winners will appear on the winners page within 60 working days of the closing date of any competition

3. What happens to any personal details I use to enter or register?
We are not that interested in collecting data about you, that is not really what iwingo is about, however if you do enter online instead of SMS message then answers to specific questions asked by us will be used.

This information may be used to help us, or third parties, contact you by, email, sms, phone, post or other means, with relevant communication about our website, upcoming competitions and any products and services of relevant third party companies.

4. How frequent are iwingo competitions?
Iwingo competitions run approximately every 14 days, the specific closing date countdown timer for each competition can be found detailed on each individual competition.

Charities

1.  What are the charities that feature on the site?
One of our key values is to edify the communities that we are linked with.  We are committed to giving something back to those around us and we guarantee that at least one selected charity on our website will be supported by iwingo every month.

2. How do you select the charities?
iwingo charities are chosen for their suitability by the iwingo team or have been nominated by you, our customers. You can see the currently supported charities via the community link on the website, also you can see charities that we have supported previously with links to their websites.

Contact

1. How do I contact iwingo?
If your query has not been answered in these FAQ's then please visit our contact us page. You can get us via

post: Meadow View, 1 Belgrave Court, Rastrick, West Yorkshire, HD6 3ND

phone: 01484 713669

e-mail:info@iwingo.co.uk

text: 07764 412619 ...whichever way you want.

2. Who do I contact if my query has not been answered?
If you submitted your query on the contact us page we normally take two working days to reply. If you did not do this then please go to the contact us form. If you already did this then please be patient with us for a just a little bit longer and contact us again two working days after your first contact, we are sorry if you feel neglected.